Glamnetic does not offer phone support. However, we are available via SMS.

Return Portal 

Email Us

Track My Order

Return Policy

Glamnetic FAQs (UK)

If you purchase an item that&#x2019;s on preorder, please note that your entire order will ship once the preorder item is back in stock. The restock date is shown when you add the item to your cart, and your full order will be dispatched at that time. If you have any questions about preorders, our team is happy to help at <a data-start="366" data-end="389" rel="noopener" id="isPasted">support@glamnetic.co.uk</a>. <img src="https://attachments.gorgias.help/uploads.gorgias.io/zKB3oxwV017rkVOL/undefined-84c5d4db-3f8a-4712-8ed8-3a87b0d5e410" style="width: 407px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/uploads.gorgias.io/zKB3oxwV017rkVOL/undefined-4f9f5a75-3923-4ff5-9c66-ede9dc6ff39e" style="width: 389px;" class="fr-fic fr-dib">

If you purchase an item that’s on preorder, please note that your entire order will ship once the preorder item is back in stock. The restock date is shown when you add the item to your cart, and your full order will be dispatched at that time. If yo

How do preorders work?

Order Status

How do I create an account?

How do I stop your marketing emails?

How do I unsubscribe from text messages?

My Account

UK Shipping & Delivery Information

Do you ship worldwide?

How do I track my order?

Where are you based?

Where is my order coming from?

Shipping and Delivery

What payment methods do you accept?

What currency is the pricing on your website?

The item I purchased recently is now discounted, what can I do?

Payment and Billing

How do I check the status of my order?

When will I receive my order?

How do I cancel my order?

Where do I submit my return request?

How do I use your return portal?

I’ve already returned my products, how do I get my refund?

How much does it cost to return my order?

Returns and Refunds

Where are your nails manufactured?

What materials are your nails made out of?

Are the nails vegan?

What materials are used to make the glue?

What is included in the nail kit?

I have very small/large nail beds, will your nails fit?

Are the nails customizable?

How long will the nails stay on?

How do I prep my nails for the press-ons?

How do I apply the nails?

How do I remove the press-on nails?

What shape and length nails do we offer?

Can children use the press-on nails?

Is the nail glue vegan and cruelty-free?

I have flat nail beds, will Glamnetic nails work for me?

Are your nails handmade?

What are the nail tabs made of?

What's included in the nail tabs?

What's the difference between the glue and the tabs?

How do you apply the adhesive tabs?

How do I remove the adhesive tabs?

Can I use the adhesive tabs and the glue together?

Removable Nail Tabs

How to Ensure Your Glamnetic Nails Stay On Longer

I can’t get my press-on nails to come off, what do I do?

Understanding Green Nail Discoloration

Troubleshooting

What is the Press-On Nail Remover?

How do I use the Press-On Nail Remover?

What are the ingredients of the Press-On Nail Remover?

Press-On Nail Remover

What does our new Nail Strengthener do?

What are the features of the new Nail Strengthener?

What are the ingredients of the new Nail Strengthener?

How do I apply and remove the new Nail Strengthener?

Nail Strengthener

What is our Cuticle Nipper?

How do I use the Cuticle Nipper?

Cuticle Nipper

Tips & Tricks!

Nail Durability

Tips and tricks

What is 7-in-1 Nail Buffer?

How do I use the 7-in-1 Nail Buffer?

What material is the 7-in-1 Nail Buffer made of?

Is the 7-in-1 Nail Buffer recyclable?

Can I use a 7-in-1 Nail Buffer on natural and press on nails?

Is the 7-in-1 Nail Buffer suitable for both beginners and experienced users?

Can I use the Nail Buffer without any additional nail products?

Can I use a 7-in-1 Nail Buffer on toenails?

7-in-1 Nail Buffer

Nails

What are your lashes made of?

Where are your lashes manufactured?

How do the lashes adhere to my eye?

How many magnets do your lashes come with?

Which lashes come with the Invisible Magnet Technology?

Are your lashes reusable?

How do I take proper care of/clean my lashes?

How do I apply my lashes?

How do I remove the lashes?

How can I make sure that the Glamnetic lashes fit my eye shape?

How do I trim the lashes?

Can I wear mascara with the lashes?

My lashes won’t stick to the liner, how do I get them to stick?

My inner/outer corners keep lifting, how do I prevent that?

One of the magnets fell off my lash, what can I do?

My lashes are too dramatic/short for my preference, how can I resolve this?

What do I do if I've had an allergic reaction due to your product?

Magnetic Lashes

What is the life expectancy of Glamnetic eyeliners?

Do the eyeliners come with the lash?

How do I make my magnetic eyelashes stick to the eyeliner better?

My lashes won’t stick to the liner?

My inner/outer corners keep lifting. How do I resolve this?

My liner has dried out. What do I do?

The applicator on my liner is damaged. How do I get this resolved?

When opening the liner the springs pop out. How can I get this resolved?

The liquid is leaking out of the liner. How do I get this resolved?

What is the new Hybrid Liquid Liner?

What are the ingredients in the Hybrid Liquid Liner?

How do I apply the Hybrid Liquid Eyeliner?

How do I remove the Hybrid Liquid Eyeliner?

Is the new Hybrid Liquid Liner Vegan and Cruelty-Free?

Hybrid Liquid Liner

What is the new Magnetic Liquid Liner?

What are the benefits of the new Magnetic Liquid Liner?

What are the ingredients of the new Magnetic Liquid Liner?

How do I apply the new Magnetic Liquid Eyeliner?

How do I remove the Magnetic Liquid Eyeliner?

Is the new Magnetic Liquid Liner Vegan and Cruelty-Free?

How long does the Liquid Liner last?

New Magnetic Liquid Liner

What are the new Magnetic Eyeliner Pens?

What are the benefits of the new Magnetic Eyeliner Pens?

How do I apply the new Magnetic Eyeliner Pens?

How do I remove the Magnetic Eyeliner Pen?

Are the new Magnetic Eyeliner Pens Vegan and Cruelty-Free?

What are the ingredients of the new Magnetic Eyeliner Pens?

New Magnetic Eyeliner Pens

Liners

How does the Wipe-Off Makeup Remover work?

How do I use the Wipe Off Makeup Remover?

What are the ingredients in the Wipe Off Makeup Remover?

What makes the Wipe Off Makeup Remover Special?

Does the Wipe Off Makeup Remover work on your eyeliners?

Makeup Remover

How do I use the 3 in 1 Brow It All?

What colors are available in the 3 in 1 Brow It All?

What are the ingredients of 3 in 1 Brow It All?

Brows

Product Questions

Can I use more than one discount code?

Can I stack a discount code on top of the custom bundle builder discount?

Do discount codes work on bundles or kits?

What are the discount code exclusions?

Discount, Promotions and Exclusions

How many press-on nails are featured in this collection?

What is the Opacity & Finish of the nails in the collection?

What makes Glamnetic Press-on nails different from others?

What's included in the Harry Potter x Glamnetic Nail Kits?

Harry Potter x Glamnetic Press On Nails

What's included in the Harry Potter x Glamnetic Adhesive Tabs?

Harry Potter x Glamnetic Adhesive Nail Tabs

What's different about the Harry Potter x Glamnetic Brush-On Glue?

Harry Potter x Glamnetic Brush-On Nail Glue

What's different about Glamnetic's Nail Remover?

How do I assemble and use the Harry Potter x Glamnetic Press-On Nail Remover?

Harry Potter x Glamnetic Press-On Nail Remover

Introducing our new Crystal Glass Nail File!

How do I use the Crystal Nail File?

Harry Potter x Glamnetic Crystal Glass Nail File

What's included in the Harry Potter x Glamnetic PR Box?

Harry Potter x Glamnetic PR Box

Harry Potter x Glamnetic

VIP Glam Fam

VIP Glamfam Group

I'm interested in influencer and collab opportunities, who should I contact?

Collaborations!

Accessibility Statement

Accessibility

How do I apply to become a Glamnetic wholesaler?

I applied to be a Glamnetic wholesaler, what's next?

How do I log into my Glamnetic wholesale account?

I need help with my Glamnetic wholesale account, who do I contact?

Wholesale

How do preorders work?Updated 5 days ago