Troubleshooting

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My lashes won’t stick to the liner, how do I get them to stick?

This can happen for a few different reasons. The first possible reason is that the liner applied wasn’t thick enough to hold the magnets. It’s recommended that the liner be as thick as the magnets so that you don't have this issue. The next possible

My inner/outer corners keep lifting, how do I prevent that?

This will usually happen if there isn't enough liner applied to the inner/outer corner. In these cases, we recommend applying a second coat of liner so that the corners don’t lift. The other option would be to apply lash anchors on the inner and oute

One of the magnets fell off my lash, what can I do?

In this case please reach out to our support team at [email protected] with pictures of lashes and your order number so that we can get this resolved for you right away.

My lashes are too dramatic/short for my preference, how can I resolve this?

Please reach out to our support team at [email protected] so we can help you get the perfect lash!.

What do I do if I've had an allergic reaction due to your product?

If you experienced any kind of reaction due to our products, please make sure to reach out to our support team right away with your order number so we can get this resolved for you right away. You can reach us at [email protected].