Troubleshooting

My lashes won’t stick to the liner?

My inner/outer corners keep lifting. How do I resolve this?

This will usually happen if there isn't enough liner applied to the inner/outer corner of your lash line. In these cases, we recommend applying a second coat of liner so that the corners don’t lift. The other option would be to apply our Lash Anchors

My liner has dried out. What do I do?

Please make sure to reach out to the support team with your order number so that we can get this resolved for you right away! You can email us at [email protected].

The applicator on my liner is damaged. How do I get this resolved?

Please make sure to reach out to the support team with pictures of the applicator and your order number so that we can get this resolved. You can reach us at [email protected].

When opening the liner the springs pop out. How can I get this resolved?

Please make sure to reach out to the support team with pictures of the liner/springs as well as your order number so that we can get this resolved for you right away! You can reach us at [email protected].

The liquid is leaking out of the liner. How do I get this resolved?

Please make sure to reach out to the support team with pictures of the liner and your order number so that we can get this resolved for you right away. You can reach us at [email protected].